Maple Leaf Foods

Overview

I digitised decades-old workflows that process millions of dollars and touch thousands of employees.

Three projects, one aim: get internal work out of email chains and DMs and into tools people use.

Maple Leaf Market

I helped launch the employee store and wrote the 50+ tests that kept checkout smooth.

An internal e-commerce platform where employees buy products at discounted prices. I worked across WordPress and WooCommerce, designed user flows, documented SOPs and swimlane diagrams, and created 50+ UAT and SIT test cases.

Project Tracking and Reporting App

I spotted a visibility gap, pitched a tracker, then designed and built it myself.

Projects were started and tracked informally in team DMs, so managers could not see the team's workload. I developed the concept, pitched it to Craig, and owned it end to end.

I designed it in Figma and built it in Power Apps, including automated weekly summaries for managers.

Service Penalty App

I led the Power App that now processes $14M+ in customer penalties a year.

Customer penalties were handled with email chains that took too long to process. Our app simplifies and speeds up the workflow, so teams process more penalties in less time.

As product manager I led requirements gathering, user stories and user testing across 4 agile sprints and 10+ product demos to 70+ users, including managers and directors.